Official Documents

Privacy Policy i8live — Your Personal Data Protection

At i8live, your privacy is more than a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information as a member of the i8live platform.

Last Updated: 1 January 2026

The Six Pillars of i8live Data Protection

We ensure every aspect of your personal data management is handled to the highest security standards, from the moment you register through every transaction you make.

End-to-End Data Encryption

All data transmitted between your device and i8live servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Secure Data Storage

Your personal data is stored in certified data centres with multi-layered access controls, 24/7 monitoring, and automated backup systems to ensure the integrity of your information at all times.

Data Control in Your Hands

As an i8live member, you have the full right to access, correct, download, and delete your personal data. Requests can be submitted to our support team at any time.

No Sale of Data to Third Parties

I8live never sells, rents, or discloses your personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you — it is not our business commodity.

Analytics Data Anonymisation

All usage data collected for analytics and platform improvement purposes is anonymised beforehand — no information can be traced back to your personal identity.

International Standards Compliance

The i8live privacy policy is designed to comply with international data protection standards and the requirements of our licensing regulatory bodies, ensuring you are protected at every level.

01

Personal Information We Collect

I8live collects various types of personal information to ensure a safe, personalised gaming experience that complies with legal requirements. This data collection is carried out transparently — you always know what we collect and why.

There are two main categories of information we collect:

Information you provide directly:

  • Full name as it appears on a valid identity document.
  • Date of birth for age verification purposes.
  • Active email address and mobile phone number.
  • Current residential address.
  • ID card or passport details for the KYC process.
  • Payment method information including bank account numbers or e-wallet details.

Information collected automatically when you use the platform:

  • IP address and estimated geographic location.
  • Device type, operating system, and web browser used.
  • Login and logout session records including timestamps.
  • Game history, betting records, and platform usage patterns.
  • Complete financial transaction records including deposits and withdrawals.

All information you provide must be accurate, complete, and up to date. You are responsible for updating your personal information should any changes occur. Inaccurate information may affect the processing of your financial transactions.

02

How We Use Your Personal Data

I8live uses your personal data only for lawful, necessary purposes that are directly related to the operation of the platform and the services we offer. We do not use your data for any purpose outside the scope stated in this policy.

The following table outlines the purposes for which data is used and the legal basis supporting each:

Purpose of Use Data Type Legal Basis
Identity verification & KYC Name, date of birth, identity document Legal Obligations
Processing deposits & withdrawals Payment information, transaction records Contract Performance
Customer Support Account information, game history Contract Performance
Fraud detection & prevention IP address, activity logs, transaction patterns Legal Obligations
Sending promotions & offers Email, phone number Your Consent
Platform improvements Anonymised usage data Legitimate Interest
Anti-money laundering (AML) compliance Transaction records, user profile Legal Obligations

If you no longer wish to receive marketing communications from i8live, you can unsubscribe at any time by updating your communication preferences in your account settings or by contacting our customer support team.

03

Sharing Information With Third Parties

I8live does not sell or rent your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we need to share your information with selected and trusted external parties to ensure the platform operates smoothly and securely.

Third parties that may receive limited access to your data include:

  • Payment service provider: Banks, e-wallet operators, and payment gateways used to process your deposits and withdrawals. They receive only the information necessary to complete the transaction.
  • KYC service provider: Third-party identity verification companies that help us verify your documents securely and efficiently.
  • Game platform provider: Licensed gaming companies that provide slot games, live casino, and other games within the i8live platform. Data is shared only to the extent necessary to operate the games.
  • Regulatory bodies and law enforcement agencies: We are required to disclose certain information when ordered by a court or legitimate authority in accordance with applicable law.
  • Technology service provider: Companies providing technical infrastructure, cybersecurity, and platform operations support, subject to strict confidentiality agreements.

Every third party we work with is required to sign a binding data protection agreement. They may only use your data for the specified purpose and are strictly prohibited from selling or disclosing it to any other party.

04

Cookies & Tracking Technologies

The i8live platform uses cookies and other tracking technologies to ensure you enjoy a smooth, personalized, and secure platform experience. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform usability.
  • Performance Cookies: Collecting data on how you use the platform — pages visited, time spent, and errors encountered — to help us improve the user experience. All data is anonymized.
  • Functional Cookies: Saving your preferences such as language, display settings, and remembered login details for a smoother experience next time.
  • Analytics Cookies: Used by our internal analytics tools to understand overall usage patterns and improve platform services.

You may manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the i8live platform.

I8live does not use cookies to track your activity on other websites outside our platform. Our tracking technology is limited exclusively to the i8live.top domain.

05

Data Storage & Security Measures

I8live retains your personal data only for as long as necessary to fulfil the collection purposes stated in this policy, or as required by applicable laws and regulations. Retention periods vary by data type:

  • Active account data: Retained for the entire duration your account remains active and operational.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with financial and AML legal requirements.
  • KYC records and identity verification: Retained for a minimum of 5 years after account closure.
  • Customer support communication logs: Retained for 2 years for reference and dispute resolution purposes.
  • Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

On the technical security front, i8live implements multiple layers of protection to keep your data safe at all times:

  • 256-bit SSL/TLS encryption for all data communications.
  • Passwords are stored in hashed form using the latest algorithms — we ourselves cannot view your password.
  • Strict role-based access control for internal staff.
  • Periodic security audits by accredited independent parties.
  • Intrusion detection system operating 24/7.

In the event of any data security breach affecting your personal information, i8live will notify you within the timeframe required by law, along with the steps that have been and are being taken to address it.

06

Your Rights as an i8live Member

As an i8live member, you have clear and comprehensive rights over your personal data. We are committed to helping you exercise these rights without any obstacles or undue delays.

Right of Access

Request a copy of the personal data we hold about you, including how it is used and which parties have received it.

Right to Rectification

Request correction of any inaccurate or incomplete information in your account profile.

Right to Erasure

Request deletion of your personal data, subject to any applicable legal retention obligations.

Right to Restriction

Request that we restrict how your personal data is used in certain situations permitted by law.

Right to Data Portability

Obtain your data in a machine-readable format for transfer to another service provider of your choice.

Right to Object

Object to the processing of your data for specific purposes, including direct marketing you no longer wish to receive.

To exercise any of the above rights, contact the i8live customer support team via Live Chat within the platform. We will process your request within a reasonable timeframe and verify your identity before taking any action on your personal data.

07

Children's Data Protection

I8live is an online gaming platform dedicated exclusively to individuals aged 21 years and above. We do not intentionally collect, store, or process any personal information from individuals below the stipulated minimum age.

We implement the following measures to prevent minors and underage individuals from accessing the platform:

  • Mandatory age verification during the account registration process.
  • The KYC process requires submission of a valid identity document.
  • Regular audits of accounts suspected of using false information.
  • Collaboration with age-blocking tools provided by internet service providers.

If we find that someone under the age of 21 has registered an account using false information, the account will be closed immediately and all balances frozen pending investigation. Parents or guardians who become aware that their child has accessed this platform are urged to contact us right away.

08

Changes to This Privacy Policy

I8live reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. Each new version of this policy will include a clear effective date at the top of the document.

When significant changes are made to this policy, i8live will:

  • Displaying a clear notice on the platform's home page for at least 7 days before changes take effect.
  • Sending notifications via registered email to all active members.
  • Maintaining an archive of previous versions of the Privacy Policy for your reference.

Continued use of the i8live platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the established procedure.

09

Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the i8live team is ready to assist you at any time. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

Ways to contact the i8live privacy team:

  • Live Chat: The fastest channel — available 24 hours a day, 7 days a week, directly within the i8live platform.
  • Email: Send your written enquiry to [email protected] for issues that require documentation or detailed information.

When contacting us regarding a privacy matter, please clearly state your account username, the type of request you wish to make, and any relevant details that can help us assist you more efficiently. Your identity will be verified before any action is taken on your personal data.

The i8live customer support team operates 24/7 and is ready to handle any privacy and data protection requests. Your satisfaction and security are our top priority.

Join i8live Today

Your Data is Safe. Your Game, Enjoyable.

Over 500,000 Malaysian players trust i8live because we prioritize data security and a fair gaming experience. Register now and play with complete peace of mind.

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